FAQs
● Click the Register New Account button.
● Enter the required information (phone number, name, email, city, date of birth, gender).
● Ensure that you agree to the Terms and Conditions, then click on Register New Account.
● You will receive a verification code over the phone. Enter the code and confirm.
In the event that you encounter any problem, you can contact customer service directly from the website or application, and we will assist you
Certainly, as we work to provide the highest standards of security and privacy to provide safe and reliable shopping services.
You cannot purchase without registering an account on the application in order to receive products via e-mail and to communicate via mobile
● After logging in to your account at Al-Mohannad Cards
● Add the products you want to the cart and then click on the cart in the bottom bar
● The shopping cart will appear for you to complete the purchase
● After confirming your order details, click on Payment and choose the payment method through which you wish to complete the purchase
● Once you complete the payment process successfully, you will get the product code.
We provide you with many payment methods, such as APPLE Pay, mada bank cards, in addition to Visa cards and Master cards.
There are no additional fees for payment methods unless required, and details of these fees will appear within the details of the total value of the order
You will usually receive the digital code directly on the application in the My Orders list, and the order details will be sent directly to the mail registered with the account
In the event that the payment status requires verification, we will work hard to implement the request as soon as possible
We cannot refund or exchange products that have been sent to the customer as all cards available to us are digital codes that cannot be returned or refunded once purchased and delivered. So please make sure you choose the right product, with the right store country in the right currency before you buy it. The reason for this is that we have no guarantee that the code, delivered immediately after purchase, is still unused.
Digital card products are sensitive to the charging process, so you must ensure that the code is registered correctly, but if you encounter a problem during recharging, you can contact technical support at any time and we will help you.
he prices of digital cards, communications and the Internet include VAT, unless there are products that have a VAT, and this is indicated on the invoice
